AI helps India’s Meesho cut some customer call costs by 75%

AI helps India’s Meesho cut some customer call costs by 75%

Softbank-backed online shopping site Meesho has rolled out what it claims is the first GenAI-powered voice bot among Indian e-commerce firms for customer support, paring down some expenses by 75%. GenAI, or generative AI, refers to artificial intelligence models that are trained on lots of data so that they are capable of producing and parsing […]
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